Refund Policy
Prints
My prints are specially made to order, however, your satisfaction is paramount:
Damaged or Incorrect Orders: In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.
Commissions
Commissioned artwork is created with a personal touch, tailored specifically to your requests and preferences. As such, all sales of commissioned artwork are final. I am unable to accept returns or exchanges on these unique pieces.
Your Peace of Mind: I understand commissioning art is an investment in something special. Rest assured, throughout the creation process, I will maintain open communication to ensure the final piece meets your expectations. Should you have any concerns or specific requirements, we will discuss these before the creation of your artwork begins.
Questions or Concerns:
I am here to provide you with art that brings joy and inspiration to your walls. If you have any concerns about your order, don't hesitate to reach out. My goal is to ensure you are delighted with the artwork; from the moment you order to the day it arrives.
Refund Policy - The Basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What To Include In The Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.